Booking Terms and Conditions

Booking your holiday home is super simple: flip through our catalogue, find your accommodation, check the availability and submit your request directly through our website! Easy, isn’t it?

Our bookings office will get back to you within a few hours to confirm your reservation and send you the instructions so we can hold for you the home you chose.

CONFIRMATION AND DEPOSIT

You will then be asked to acknowledge receipt and accept our quotation by email, and to pay a 30% deposit on the total amount of your holiday. The payment will be effected directly to the account of the properties agent on-site.

As soon as we receive the deposit, we will send you the rental agreement by email.

Your reservation is confirmed only after receipt of 30% deposit on the total amount of your holiday.

BALANCE

30 days prior arrival date, you will be required to place an additional payment of 20% on the total amount for your holiday. The balance for the rental of your accommodation will be paid directly at your arrival in the office of our partner on-site.

REFUNDABLE DEPOSIT

At the time of checking-in, the properties agent will ask you to leave a Euro 100,00 security deposit; such deposit will be returned upon check-out after inspection of the general conditions of the apartment.

CANCELLATION AND PENALTIES

The Customer can rescind the rental agreement with the properties agent any moment by sending a written communication to our offices by email to the address 3mcimmobiliare@pec.it and in copy to info@costareiholiday.com.

In case the cancellation if effected up to 60 days prior arrival date, the agent will withhold as penalty 30% of the whole amount due for your reservation ; up to 30 days prior arrival date they will withhold as penalty 70% of the whole amount due for your reservation; if the cancellation is effected up to 15 days prior arrival date or in case of no-show at the check-in or early check-out, the agent will withhold as penalty the whole amount due for your reservation.

ARRIVAL AND DEPARTURE

Check-in is to be effected between 4.00 p.m. and 8 p.m. In case of arrival before or after this time slot, you are required to promptly inform us in due time before your arrival.
Check-out is to be effected within and not later than 10 a.m.
Earlier check-out or shorter stays must be duly informed well in advance and will not lead to any refund. Furthermore, at your arrival you’ll be required to produce valid identification cards for any and all guests, children under age of 3 included, to enable us to registering your data in compliance to the applicable laws.

HOUSE RULES

It is strictly forbidden to accommodate more guests than registered and informed at the time or reservation. To this regard, children are considered the same as adults.
Pets are welcome in all of our properties, but only upon specific request and in compliance with each property and/or condo rules.
The properties are given clean and in perfect hygienic conditions. Before they leave, guests must clean the cooker and wash their dishes, leave the fridge empty and remove any rubbish from the apartment.
During your stay, you are required to recycle your rubbish based on the bin collection calendar you’ll find in the house.
3MC Immobiliare S.r.l. will not be held responsible for the theft or loss of any personal belongings, therefore our customers are kindly required not to leave any valuables and to make sure all windows and doors are properly locked when not at home.
Moreover, we accept no civil and criminal liability for personal injuries, claims or damages caused by the misuse of any movable and immovable assets by the tenants, theirs cohabitants and their guests, either visiting or being there for whatsoever reason, even if caused accidentally or by lack of attention.

EXTRA FEES

WEEKLY COMPULSARY FEES (to be paid for on-site):
– Water, electricity and gas utilities € 20,00/person/week

MANDATORY FINAL CLEANING:
€ 60,00 one-bedroom flats – € 70,00 two-bedroom flats – € 80,00 three-bedroom flats – € 100,00 villas and homes with four or more bedrooms.

COMPULSARY TOURIST TAX (to be paid for on-site):
provided for by municipal law, due from age 13 to age 64:
for the year 2019 € 1,00 per person/day as from June 15th, to September 15th included.

OPTIONAL (to be paid for on-site):
– Bed linen and bath towels € 20,00/person/week;
– Air conditioning (where applicable) – at consumption: € 1,00 per KWH
– Baby cot and/or additional bed: 30,00 one-time fee

PETS

They are welcomed, upon specific request to be submitted at booking stage:
Small size € 30,00/week – medium and large size: € 50,00/week
Please check the data of each accommodation for applicable rules.